Returns and exchanges

We hope you love your items as much as we have loved creating them. As a small business creating and stocking our wares in small batches, we ask that you choose carefully. Please read product descriptions and, for apparel, check the size guide before ordering. Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Ordered the wrong size? It happens. Apparel may be exchanged for the same item in another size within 30 days of the invoice date, subject to availability and the conditions below.

To be eligible for a size exchange, the item must:

• be unused, unworn and unwashed;
• be in its original condition with all tags attached;
• be returned with its original packaging where applicable; and
• have no marks, makeup, stains, perfume, pet hair, damage or other signs of wear or use.

Please take particular care when trying on apparel. Once your new garment has acquired your perfume, makeup or other evidence of its brief encounter with the outside world, it can't be repossessed.

We produce and stock items in relatively small quantities, so we can't guarantee another size will be available. If the requested size is not available, we will refund the price paid for the returned item rather than issue a store credit.

Please check our size guides carefully before ordering. The measurements shown are garment measurements, not body measurements.

Because a size exchange is a voluntary service offered by Wednesday's Woe and is not a remedy for a faulty item, the customer is responsible for postage both ways.

We will let you know the replacement postage cost before the exchange is sent. Original shipping charges are not refundable for a size exchange. We recommend using our size charts before purchasing and using a tracked postage service should you need to your return your item.

Handmade items are by their very nature imperfect and perfectly unique. This means there will be small differences between individual pieces. Our demon dolls and decorations are intentionally unique and designed to fray around the edges. These variations are part of their handmade nature, not necessarily a fault.

Of course, being handmade doesn't change your rights under the Australian Consumer Law. If there is a genuine fault or other problem with your item, the section below applies.

If your order arrives faulty, damaged, significantly different from its description, or we've accidentally sent the wrong thing from the crypt, please contact us at boo@wednesdayswoe.com.au before sending it back.

Please include:

• your name and order number;
• a brief description of the problem; and
• photographs showing the item and the problem where reasonably possible.

We'll work with you to put things right. Depending on the nature of the problem, you may be entitled to a repair, replacement, refund or other remedy.

If an item has a major problem, you are entitled to choose a refund or replacement. A major problem includes circumstances where the item is unsafe, is significantly different from its description, can't be used for its normal purpose and can't easily be fixed, or has a problem that would have stopped a reasonable person buying it had they known about it.

For a problem that isn't major, we will provide an appropriate remedy within a reasonable time. If we can't do that, you may then be entitled to a refund or replacement.

For items that can be easily posted back, we may ask you to pay the return postage initially so we can inspect the item. If the item is confirmed to have a fault or otherwise fails to meet a consumer guarantee, we will reimburse your reasonable return postage costs.

If returning the item would involve a significant cost because of the nature of the goods or the problem, we will arrange collection or return at our expense where required by the Australian Consumer Law.

Where Wednesday's Woe sends the wrong item, we will cover the reasonable cost of returning it and the cost of sending the correct item to you.

Where a repair or replacement is provided for an item that fails to meet a consumer guarantee, Wednesday's Woe will pay the reasonable cost of sending the repaired or replacement item to you.

If, after assessment, the item is not faulty and does not otherwise fail to meet a consumer guarantee, you will be responsible for the cost of sending it to us and, if you want it returned to you, the cost of postage back to you. We will tell you about any return postage cost before sending the item back.

Sale items are not returnable. Sale and final-sale items do not affect your rights under the Australian Consumer Law if there is a problem with the item.

Before sending anything back to our haunted House, please email boo@wednesdayswoe.com.au with your name, order number and the reason for the return or exchange. We will send you the return instructions and, where relevant, confirm who is responsible for postage.

Please don't send returns without contacting us first - we are a small operation and mysterious parcels appearing unexpectedly can cause unnecessary woe.

We recommend using a tracked postage service whenever you are responsible for sending an item to us. Wednesday's Woe is not responsible for a parcel that is lost in transit before it reaches us where you arranged the return postage. Once we receive and inspect your item, we will let you know that it has arrived and confirm the next step.

Refunds are not provided for change of mind. A refund will be provided where required under the Australian Consumer Law and, as noted above, where an otherwise eligible apparel size exchange cannot be fulfilled because the requested size is unavailable.

Where a refund is required under the Australian Consumer Law, it will be made to your original payment method for the amount required by law. We will also reimburse reasonable return postage where the law requires us to do so. Any original delivery charge will be refunded where required by the Australian Consumer Law.

Please allow for your bank or payment provider's usual processing time before the funds crawl their way back into your account.

We try to describe and photograph everything accurately and package your order with care. In return, we ask you to choose thoughtfully and treat our little creations kindly. If something genuinely goes wrong, get in touch. We may be full of woe, but we are also kind in this House.